Frequently Asked Questions - FAQs

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PRODUCTS

CHIMNEYS

Do Saocco Home biofireplaces heat?
Of course, apart from being decorative they are functional, thanks to the absence of a smoke outlet, all the heat generated by a biofireplace is used 100%, compared to a traditional fireplace which loses around 70% for this reason.
They mainly heat by convention, that is, by hot air, which rises towards the ceiling. When 100% heat efficiency is sought, it is recommended to place the biofireplace between 30 – 50 cm from the ground, so that the heat rises from below, which It will move the colder air to the ceiling, continuously creating a kind of hot air circuit. They also heat by radiation but to a lesser extent.

How do you turn off the fireplace?
Each of our fireplaces comes with its damper, with which you can reduce the entry of oxygen until the flame is extinguished.

Does the flame burn?
Yes, and like any element with a flame it always carries a certain risk. In the specific case of biofireplaces, the risk depends on the user, since the Bioethanol flame does not emit any type of sparks that jump or lit logs that could come out of the chimney.
If the use and location of the burner are correct, the risk of accident is practically zero. Read the instructions and safety rules included in all models.

How can I fill my fireplace burner?
It is very simple, remember that a MINIMUM interval of 1H must pass from when the fireplace is turned OFF, since it may be hot and a more uncontrolled flame may emerge.
If it is the first time you fill our fireplace, you will see the tank has a MAX mark, you will have to pour bioethanol up to said mark, 500ml fits inside, approximately 4 hours of ignition.
Before lighting, check that the liquid has not spilled anywhere; if it happens, clean it with a kitchen paper, throw it in the trash and then clean your hands and light the fireplace.

Does it produce any waste?
No, it only creates water vapor and carbon dioxide (CO2) at very low levels.

How can I clean my bioethanol fireplace?
IT IS NOT NECESSARY, but in any case here we leave you how to do it:

• NEVER CLEAN IGNITION.
• WAIT 4 HOURS SINCE ITS LAST SHUTDOWN
• ONLY clean the coating, removing the bioethanol tank.
• NEVER ADD CHEMICALS OR CLEANING PRODUCTS TO THE BIOETANOL TANK.

How can I extinguish a possible fire?
The best way to extinguish this type of fire is to use a chemical fire extinguisher. If you don't have access to one, the best course of action is to try to smother it with a blanket or any type of thick clothing, which you should be likely to find in any home. Covering the flames with thick clothing will limit access to oxygen and therefore extinguish the fire.
Remember to never put yourself in danger and call 112 if necessary.

BIOETHANOL

What is bioethanol and how is it used in fireplaces?

Bioethanol is a type of liquid fuel made from plant materials such as corn, sugar cane or sugar beets. It is used in fireplaces as a cleaner and safer alternative to traditional firewood. Bioethanol burns without producing smoke, ash or toxic residues.

Is it safe to use bioethanol in fireplaces?

If used correctly, bioethanol is safe for use in fireplaces. However, it is important to follow the manufacturer's instructions to avoid accidents. It is important to ensure that the fireplace is designed for the use of bioethanol and that a quality fuel is used.

How do you light bioethanol in the fireplace?

Bioethanol is ignited using a chimney lighter or safety match. It is important to be careful when lighting bioethanol , read the instructions and safety rules included in all models.

Bioethanol is compatible with fireplaces specifically designed for its use. These fireplaces typically have an integrated burner that is compatible with bioethanol and are designed for clean, safe combustion.

Is bioethanol a more ecological alternative to traditional firewood?

Yes, bioethanol is considered a more ecological alternative to traditional firewood. Bioethanol is produced from renewable plant materials and its combustion does not produce smoke or toxic waste. In addition, traditional firewood can contribute to deforestation and climate change.

Can I use any type of bioethanol liquid in my fireplace?

No, it is not recommended to use any type of bioethanol liquid in your fireplace. It is important to use a quality bioethanol liquid, specifically designed for use in fireplaces, and follow the manufacturer's instructions to avoid accidents and ensure safe combustion.

It is important to use a quality bioethanol in your fireplace for several reasons. Firstly, low-quality bioethanol liquids may contain impurities or water, which can affect combustion and produce smoke or bad odors. Furthermore, the use of low-quality bioethanol liquids may increase the risk of accidents, such as the emission of explosive vapors or uncontrolled combustion. Therefore, it is recommended to use a quality bioethanol.

• Our bioethanol has a purity of 99.5%, making it one of the best bioethanols on the market, it does not generate smoke or odors, and its combustion is comparable to a couple of lit candles.

SOY CANDLES

What are soy candles?
Soy candles are candles made from soy wax, which is a renewable and biodegradable plant wax.

How do you make soy wax for candles?
Soy wax is made from soybeans, which are cleaned, crushed, and refined to create an opaque white wax.

Do soy candles produce soot?
No, soy candles do not produce soot. Soy wax is a cleaner, more sustainable alternative to paraffin wax, which can produce soot and toxic residue.

How to light a wooden wick?

Remove any packaging or labels from the candle and make sure it is on a stable, heat-resistant surface.
Cut the wooden wick with scissors so that it is less than 1 cm long.
Light the wooden wick with a lighter or match and wait for the flame to establish and burn the tip of the wick for a few seconds.
Make sure the wick is centered and straight as the wax begins to melt, so the flame doesn't drift to one side.
It is also important to ensure that the candle is away from flammable objects and is never left burning unattended.

How to extinguish a soy candle?

Make sure the flame is fully lit and upright.
Use a candle extinguishing tool, such as a candle snuffer or lid, and place it over the flame.
Wait a few seconds until the flame is completely extinguished.
Make sure the wick is centered and straight for the next time you light it.

It is also important to ensure that the candle is away from flammable objects and is never left burning unattended.

How can I care for my soy candle?
To care for your soy candle, it is important to keep the wick trimmed to about 5mm in length and not leave the candle burning for more than 4 hours at a time. Keep the candle away from drafts and flammable objects.

Are soy candles biodegradable?
Yes, soy candles are biodegradable and break down naturally in the environment.

Are soy candles better than paraffin candles?
Yes, soy candles are considered a greener and healthier alternative to paraffin candles. Soy candles do not emit toxins like petroleum, and they do not produce soot or smoke.

Are soy candles safe for your health?
Yes, soy candles are safe for your health. Soy wax is a natural, non-toxic alternative to paraffin wax, which can emit toxic chemicals when burned.

Do soy candles last longer than paraffin candles?
Yes, soy candles tend to last longer than paraffin candles. Soy candles have a lower melting point, which means they last longer and burn more evenly.